Terms & Conditions
ACSC - Terms and Conditions: - as of February 13, 2011 - Subject to change without notice.
Absolute Cleaning Services Company - 912 Linden Avenue, Niceville, Florida 32578, 850-729-9000, 850-685-9944,
Donna Munro
Our terms are basic . . .
PAYMENTS
Invoices and charges are due upon receipt. If using credit or debit card, we will charge the full amount with each clean. If there is missing or damaged linen, this will usually be charged at the same time. In some cases, such as if we have not yet received the used linen, a separate invoice will be issued and charged to the next invoice. We will email you an invoice each time your unit is cleaned. Starting March 1, 2011, there will be a 4% service fee charged to credit card customers. This is necessary this year to keep us from having to go up on our cleaning services. Credit or Debit cards are the best for us and the best for our customers.
For customers that do NOT use a credit card, our terms are as they have always been . . . you will need to prepay for cleaning a month in advance(or a minimum of three cleans if there is less than a full month of cleaning scheduled). This is necessary for us to maintain balance with our suppliers, employees and expenses. We are a small company and are not able to supply open accounts. Damaged or missing linen or other charges will be invoiced to you to pay on your next billing. Please make sure that your check reaches us in advance. For those of you that use eChecks, please remember that it usually takes a minimum of a week before they reach us.
If payments are two payments (or more) in arrears, then services will be suspended until payment is received. Continued non-payment may result in late fees and/or interest on accounts over 30 days..
WE currently accept: Cash (in person only). Personal checks, Company checks, Certified checks or money orders, eChecks
Accepted Credit Cards: Visa, MasterCard, American Express
Through PayPal, we accept: eChecks, Bank Transfers, NOTE: Requires Paypal account. Individual accounts on Paypal are free. Bill Pay through personal banking
SCHEDULES
Pre-arranged schedules for regular cleaning services are required when known. PLEASE let us know your schedule so that each and every unit is serviced and ready for your next guest. Email schedules to: donna@donnamunro.com. We will respond with acknowledgment via return email. If you do not receive acknowledgment, then assume that it has not been received.
If you have notified us of your schedule, then you will be on our schedule, your unit will be serviced, cleaned and ready for your incoming guests.
If we have not been notified of your schedule, we will make every effort to make sure that your unit is cleaned and ready for your next guests. However; your unit will be serviced after the scheduled units and we cannot guarantee that it will be ready before your guests arrive. Charges may apply for unscheduled cleans if it is late in the day and all personel have gone home, or if a special trip is necessary for this unit.
In order to guarantee that your unit is ready, we require that your guests check out, no later than, 10:00 a.m. and check in no earlier than 4:00 p.m. (NOTE), in some of the units, check-in is not until 6:00 p.m.
If a guest checks out late, then we reserve additional cleaning time as necessary. We move to the next scheduled unit to be cleaned and your unit is moved to the end of the cleaning list.
If a guest checks in before 4:00, (6:00 in some units)or after, and we are still servicing your unit, the guest(s) will be required to wait until servicing is completed before entering the unit. Because of insurance and safety reasons, no luggage or other items will be allowed to be left in room until servicing is complete. We cannot be responsible for guest's items.
We can be reached.
Donna Munro (cell) - 850-685-9944
Jack Harris (cell) - 850-685-4423
Office - 850-729-9000 (leave message if no answer - 24 hours)
Doors - Door/Gate codes
Please keep all codes up to date. If we are not informed of changes in codes, we will be unable to get into your unit for servicing. Should this happen, we will make all possible efforts to contact you via phone numbers furnished. Email will be unavailable during cleaning hours. It is essential that we have all your phone numbers.
NOTES: We will leave our contact information in each unit, attached to the refrigerator. Should you or your guests need to contact us, then we will do all that we can to help them with any problems
There may be certain fees attached depending on the particular problem. EXAMPLE: Should a tenant lock themselves out of a unit and we can talk them through a door code, then there is no charge. However; if a trip is necessary, then there will be a service charge involved.
Solution to lockout problem - This is a very good solution that was advised to us by our locksmith. We have tried it on several units with great results. Our locksmith stated that deadbolts are the best lock. He suggested that we remove all the locksets and only use passage doorknobs for entry and a deadbolt for a lock. This way, the guest cannot leave the unit without a key. Therefore there is much less chance of locking yourself out and a much better chance of leaving a key in the lockbox
Maintenance Service
We can and will do general maintenance.
We have no set maintenance fee. All maintenance fees will depend on particular job.
For those who have requested, we will change filters monthly (earlier if necessary). You will be billed for filters on a necessary basis.
Amount of service charge can run from $30 to $75 or more depending on if we are in the area and/or the type of emergency.
Maintenance other than normal
As a state certified contractor, we use a variety of sub-contractors, so there is no maintenance that we are incapable of performing, such as MAJOR maintenance as a new hot water heater or new heat/air systems. These will fall under a quote and acceptance agreement as per job.
LINEN
Cost of linen is the responsibility of each owner
There are several options for linen
We will send a yearly bill for replacement of linen as necessary. There are different payment plans and options
Straight fee, which is the cost of one set, assuming that there is one set of useable linen per unit. If not, then linen will be purchased and billed accordingly.
Fee per cleaning. This is a straight fee where you are charged $25.00 per cleaning which guarantees linen replacement as necessary.
NOTE: This does NOT include lost or stolen or misplaced linen such as towels taken to the beach.
Linen inventory. You are expected to have two full sets of linen at all times. One will be on the premises for your customer's use and one will be in our inventory for your next cleaning.
Linen is inventoried after each clean. You will be charged for any missing towels, or other linen per item, per clean. You will be notified and billed for any missing linen so that you may charge your guests accordingly.
You will also be charged with any linen that is damaged or stained beyond repair or is unusable condition such as towels used for cleaning of makeup, or cars or other uses for which stains cannot be removed. Any stained items will be on your scheduled bill.
As described on our cleaning sheet, linen usually has to be replaced yearly.
Blankets, rugs and mattress covers - These are not part of our regular cleaning, but we do cover, and clean these on scheduled deep cleans that we recommend at least twice yearly.
If cleaning of these items are necessary or desired, other than on scheduled deep cleans, then items are removed, cleaned and returned at time of next scheduled regular clean.
Extra charges will apply.
Replacement of such items are responsibility of owner. We can and will purchase these upon request of owner and will charge owner accordingly.
We take no responsibility for inventory or replacement of blankets, rugs, or mattress covers. However: If we are performing your deep cleans and if you furnish us with a list of your inventory, we will gladly take inventory on our scheduled deep cleans and let you know what items are necessary.
EMERGENCIES
In most cases, we can reach you in the case of an emergency. If a major decision has to be made, then we want that to be your decision. However; there may be times that you cannot be reached. If we are cleaning today so that a new tenant can occupy this afternoon and there is a major problem (such as a big carpet spill or major tub overflow), we reserve the right to make a decision on your behalf. If we need to call a carpet cleaner or rent equipment in your behalf, or any other major decision on your behalf, then you will be charged accordingly.
If we are called concerning an emergency for your unit, then you will be charged according to time and materials and expenses involved.
PETS - any damage or extra cleaning or cleaning supplies that are necessary due to pets will be charged as an extra fee. This is to at the discretion of ACSC and to be determined by the amount of time, expense and labor involved.
VACUUMS - Throughout the cleaning industry, it is standard practice to use the vacuum cleaner that is provided in each unit. We have many items to carry and try to use the provided vacuum cleaner. We clean the bag on each use. Also, we are familiar with your vacuum cleaner and will report if you need bags, belts, or other items. We can and will purchase these items for you and bill accordingly. If you request us not to use your vacuum cleaner or if you do not provide a vacuum cleaner, then there is an extra charge of $5.00 per cleaning for us to provide a vacuum cleaner.
THERMOSTATS - We will try to leave the thermostats to any temperature that you request. In hot weather, we normally leave the air-conditioning on about 75 degrees. If it is extremely hot and the guest will be arriving within a couple of hours, we cut it down to 73 so that it will be comfortable for them. If someone is not coming until the next day, then we usually turn it to 78 degrees. If, however, you have a different request, please let us know and we will certainly try to remember your desires.
CLEANING SERVICES - We offer three types of cleaning services throughout the year.
Our regularly scheduled cleaning service is designed for your short term rentals. This is our main business throughout the tourist season.
Partial Deep Clean - This is a more than ordinary cleaning service provided at any time that you, as a customer, requests or if you have had a guest for more than a normal period and want to make sure that your unit is extra cleaned for your next scheduled guest. This is performed on an hourly basis and requires a full undisturbed weekday for scheduling. Usually this encompasses fans, blinds, base, crown and other areas not usually covered in a regular clean. We take extra time on appliances, behind couches and other furniture.
Thorough Deep Clean - This is a deep clean that we recommend, at least twice a year and we require it at least once per year. It is usually scheduled after the Tourist Season and before the rental to a long Winter guest and again before the beginning of Tourist season. It is your option on the time of year that this cleaning is performed.
ACSC - Absolute Cleaning Services Company - A subsidiary of Jacbilt Enterprises, Inc.
912 Linden Avenue - Niceville, Florida 32578 - 850-729-9000
Donna Munro - owner and operator - 850-685-9944
Absolute Cleaning Services Company - 912 Linden Avenue, Niceville, Florida 32578, 850-729-9000, 850-685-9944,
Donna Munro
Our terms are basic . . .
PAYMENTS
Invoices and charges are due upon receipt. If using credit or debit card, we will charge the full amount with each clean. If there is missing or damaged linen, this will usually be charged at the same time. In some cases, such as if we have not yet received the used linen, a separate invoice will be issued and charged to the next invoice. We will email you an invoice each time your unit is cleaned. Starting March 1, 2011, there will be a 4% service fee charged to credit card customers. This is necessary this year to keep us from having to go up on our cleaning services. Credit or Debit cards are the best for us and the best for our customers.
For customers that do NOT use a credit card, our terms are as they have always been . . . you will need to prepay for cleaning a month in advance(or a minimum of three cleans if there is less than a full month of cleaning scheduled). This is necessary for us to maintain balance with our suppliers, employees and expenses. We are a small company and are not able to supply open accounts. Damaged or missing linen or other charges will be invoiced to you to pay on your next billing. Please make sure that your check reaches us in advance. For those of you that use eChecks, please remember that it usually takes a minimum of a week before they reach us.
If payments are two payments (or more) in arrears, then services will be suspended until payment is received. Continued non-payment may result in late fees and/or interest on accounts over 30 days..
WE currently accept: Cash (in person only). Personal checks, Company checks, Certified checks or money orders, eChecks
Accepted Credit Cards: Visa, MasterCard, American Express
Through PayPal, we accept: eChecks, Bank Transfers, NOTE: Requires Paypal account. Individual accounts on Paypal are free. Bill Pay through personal banking
SCHEDULES
Pre-arranged schedules for regular cleaning services are required when known. PLEASE let us know your schedule so that each and every unit is serviced and ready for your next guest. Email schedules to: donna@donnamunro.com. We will respond with acknowledgment via return email. If you do not receive acknowledgment, then assume that it has not been received.
If you have notified us of your schedule, then you will be on our schedule, your unit will be serviced, cleaned and ready for your incoming guests.
If we have not been notified of your schedule, we will make every effort to make sure that your unit is cleaned and ready for your next guests. However; your unit will be serviced after the scheduled units and we cannot guarantee that it will be ready before your guests arrive. Charges may apply for unscheduled cleans if it is late in the day and all personel have gone home, or if a special trip is necessary for this unit.
In order to guarantee that your unit is ready, we require that your guests check out, no later than, 10:00 a.m. and check in no earlier than 4:00 p.m. (NOTE), in some of the units, check-in is not until 6:00 p.m.
If a guest checks out late, then we reserve additional cleaning time as necessary. We move to the next scheduled unit to be cleaned and your unit is moved to the end of the cleaning list.
If a guest checks in before 4:00, (6:00 in some units)or after, and we are still servicing your unit, the guest(s) will be required to wait until servicing is completed before entering the unit. Because of insurance and safety reasons, no luggage or other items will be allowed to be left in room until servicing is complete. We cannot be responsible for guest's items.
We can be reached.
Donna Munro (cell) - 850-685-9944
Jack Harris (cell) - 850-685-4423
Office - 850-729-9000 (leave message if no answer - 24 hours)
Doors - Door/Gate codes
Please keep all codes up to date. If we are not informed of changes in codes, we will be unable to get into your unit for servicing. Should this happen, we will make all possible efforts to contact you via phone numbers furnished. Email will be unavailable during cleaning hours. It is essential that we have all your phone numbers.
NOTES: We will leave our contact information in each unit, attached to the refrigerator. Should you or your guests need to contact us, then we will do all that we can to help them with any problems
There may be certain fees attached depending on the particular problem. EXAMPLE: Should a tenant lock themselves out of a unit and we can talk them through a door code, then there is no charge. However; if a trip is necessary, then there will be a service charge involved.
Solution to lockout problem - This is a very good solution that was advised to us by our locksmith. We have tried it on several units with great results. Our locksmith stated that deadbolts are the best lock. He suggested that we remove all the locksets and only use passage doorknobs for entry and a deadbolt for a lock. This way, the guest cannot leave the unit without a key. Therefore there is much less chance of locking yourself out and a much better chance of leaving a key in the lockbox
Maintenance Service
We can and will do general maintenance.
We have no set maintenance fee. All maintenance fees will depend on particular job.
For those who have requested, we will change filters monthly (earlier if necessary). You will be billed for filters on a necessary basis.
Amount of service charge can run from $30 to $75 or more depending on if we are in the area and/or the type of emergency.
Maintenance other than normal
As a state certified contractor, we use a variety of sub-contractors, so there is no maintenance that we are incapable of performing, such as MAJOR maintenance as a new hot water heater or new heat/air systems. These will fall under a quote and acceptance agreement as per job.
LINEN
Cost of linen is the responsibility of each owner
There are several options for linen
We will send a yearly bill for replacement of linen as necessary. There are different payment plans and options
Straight fee, which is the cost of one set, assuming that there is one set of useable linen per unit. If not, then linen will be purchased and billed accordingly.
Fee per cleaning. This is a straight fee where you are charged $25.00 per cleaning which guarantees linen replacement as necessary.
NOTE: This does NOT include lost or stolen or misplaced linen such as towels taken to the beach.
Linen inventory. You are expected to have two full sets of linen at all times. One will be on the premises for your customer's use and one will be in our inventory for your next cleaning.
Linen is inventoried after each clean. You will be charged for any missing towels, or other linen per item, per clean. You will be notified and billed for any missing linen so that you may charge your guests accordingly.
You will also be charged with any linen that is damaged or stained beyond repair or is unusable condition such as towels used for cleaning of makeup, or cars or other uses for which stains cannot be removed. Any stained items will be on your scheduled bill.
As described on our cleaning sheet, linen usually has to be replaced yearly.
Blankets, rugs and mattress covers - These are not part of our regular cleaning, but we do cover, and clean these on scheduled deep cleans that we recommend at least twice yearly.
If cleaning of these items are necessary or desired, other than on scheduled deep cleans, then items are removed, cleaned and returned at time of next scheduled regular clean.
Extra charges will apply.
Replacement of such items are responsibility of owner. We can and will purchase these upon request of owner and will charge owner accordingly.
We take no responsibility for inventory or replacement of blankets, rugs, or mattress covers. However: If we are performing your deep cleans and if you furnish us with a list of your inventory, we will gladly take inventory on our scheduled deep cleans and let you know what items are necessary.
EMERGENCIES
In most cases, we can reach you in the case of an emergency. If a major decision has to be made, then we want that to be your decision. However; there may be times that you cannot be reached. If we are cleaning today so that a new tenant can occupy this afternoon and there is a major problem (such as a big carpet spill or major tub overflow), we reserve the right to make a decision on your behalf. If we need to call a carpet cleaner or rent equipment in your behalf, or any other major decision on your behalf, then you will be charged accordingly.
If we are called concerning an emergency for your unit, then you will be charged according to time and materials and expenses involved.
PETS - any damage or extra cleaning or cleaning supplies that are necessary due to pets will be charged as an extra fee. This is to at the discretion of ACSC and to be determined by the amount of time, expense and labor involved.
VACUUMS - Throughout the cleaning industry, it is standard practice to use the vacuum cleaner that is provided in each unit. We have many items to carry and try to use the provided vacuum cleaner. We clean the bag on each use. Also, we are familiar with your vacuum cleaner and will report if you need bags, belts, or other items. We can and will purchase these items for you and bill accordingly. If you request us not to use your vacuum cleaner or if you do not provide a vacuum cleaner, then there is an extra charge of $5.00 per cleaning for us to provide a vacuum cleaner.
THERMOSTATS - We will try to leave the thermostats to any temperature that you request. In hot weather, we normally leave the air-conditioning on about 75 degrees. If it is extremely hot and the guest will be arriving within a couple of hours, we cut it down to 73 so that it will be comfortable for them. If someone is not coming until the next day, then we usually turn it to 78 degrees. If, however, you have a different request, please let us know and we will certainly try to remember your desires.
CLEANING SERVICES - We offer three types of cleaning services throughout the year.
Our regularly scheduled cleaning service is designed for your short term rentals. This is our main business throughout the tourist season.
Partial Deep Clean - This is a more than ordinary cleaning service provided at any time that you, as a customer, requests or if you have had a guest for more than a normal period and want to make sure that your unit is extra cleaned for your next scheduled guest. This is performed on an hourly basis and requires a full undisturbed weekday for scheduling. Usually this encompasses fans, blinds, base, crown and other areas not usually covered in a regular clean. We take extra time on appliances, behind couches and other furniture.
Thorough Deep Clean - This is a deep clean that we recommend, at least twice a year and we require it at least once per year. It is usually scheduled after the Tourist Season and before the rental to a long Winter guest and again before the beginning of Tourist season. It is your option on the time of year that this cleaning is performed.
ACSC - Absolute Cleaning Services Company - A subsidiary of Jacbilt Enterprises, Inc.
912 Linden Avenue - Niceville, Florida 32578 - 850-729-9000
Donna Munro - owner and operator - 850-685-9944
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